Contact
Contact ZenCode AI
We’re here to help! Choose the best way to reach us based on your needs.
📧 Email Support
General Inquiries & Support:
support@zencodeai.com
Sales & Licensing:
sales@zencodeai.com
Billing & Refunds:
billing@zencodeai.com
Response Time: We typically respond within 24-48 hours on business days (Monday-Friday).
🐛 Technical Support
Before contacting support, please:
- Check our Documentation for solutions
- Review the Troubleshooting section
- Verify your system meets minimum requirements
- Try deactivating other plugins to check for conflicts
When contacting support, please include:
- Your license key or order number
- WordPress version
- PHP version
- Description of the issue
- Steps to reproduce the problem
- Screenshots (if applicable)
- Error messages (exact wording)
💰 Refund Requests
Please review our Refund Policy first.
To request a refund:
- Email billing@zencodeai.com
- Include your order number
- Explain the reason for refund
- Describe troubleshooting steps taken
- Include any support ticket numbers
Refund requests must be made within 30 days of purchase.
🎓 Learning Resources
Documentation:
Complete Documentation
Video Tutorials:
Coming soon!
Blog & Updates:
Follow us for tips, tutorials, and product updates
🌐 Social Media
Twitter: @zencodeai
LinkedIn: ZenCode AI
GitHub: github.com/zencodeai
💼 Business Inquiries
Partnerships:
partnerships@zencodeai.com
Press & Media:
press@zencodeai.com
Affiliate Program:
affiliates@zencodeai.com
📍 Company Information
Company Name: ZenCode AI Ltd.
Registration: [Company Number]
VAT Number: [VAT Number]
Address: [Your Business Address]
⏰ Support Hours
Email Support: Monday – Friday, 9:00 AM – 5:00 PM GMT
Emergency Support: Critical issues only, subject to availability
Note: We do not offer phone support at this time. All support is provided via email to ensure quality responses and documentation.
🔒 Privacy & Security
Your privacy is important to us. Read our Privacy Policy to understand how we handle your data.
For security concerns or to report vulnerabilities:
security@zencodeai.com
📝 Feedback
We love hearing from our users! Share your:
- Feature requests
- Product feedback
- Success stories
- Suggestions for improvement
Email us at: feedback@zencodeai.com
❓ Before You Contact Us
Quick Checklist:
- ☑ Checked the Documentation
- ☑ Reviewed the FAQ
- ☑ Gathered relevant information (license key, error messages, etc.)
- ☑ Chosen the correct email address for your inquiry
This helps us provide faster, more accurate support!
We look forward to hearing from you! 🚀