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Refund Policy

Refund Policy for ZenCode AI

Last Updated: November 2025

Our Commitment

We want you to be satisfied with ZenCode AI. This Refund Policy outlines the circumstances under which refunds are provided.

1. Free Trial

  • 7-day free trial with full features
  • No credit card required for trial
  • No charges during trial period
  • Test the product fully before purchasing

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of purchase under the following conditions:

You ARE eligible for a refund if:

  • The Plugin has a critical technical issue that we cannot resolve
  • The Plugin does not work as described on our website
  • The Plugin is incompatible with your WordPress installation (standard requirements met)
  • You request a refund within 30 days of purchase
  • You have made a reasonable attempt to contact support

You are NOT eligible for a refund if:

  • You changed your mind or no longer need the Plugin
  • You violated Google’s API Terms of Service
  • Your Google API key was revoked or suspended
  • Google API costs exceeded your expectations (these are separate charges)
  • You experienced AI-generated code errors (AI can make mistakes)
  • You did not test the Plugin during the free trial
  • More than 30 days have passed since purchase
  • You violated our Terms of Service
  • You engaged in fraudulent activity

3. Google API Costs – NO REFUNDS

IMPORTANT: ZenCode AI license fees are separate from Google API costs.

  • We do NOT refund Google API charges
  • API costs are between you and Google
  • You are responsible for monitoring your API usage
  • Unexpected API costs are not grounds for a refund
  • We provide estimated costs ($10-30/month) but cannot guarantee them

4. Refund Process

4.1 How to Request a Refund

  1. Email us at [Your Email] within 30 days of purchase
  2. Include your order number and reason for refund
  3. Describe any technical issues and troubleshooting steps taken
  4. Provide evidence of support contact attempts

4.2 What Happens Next

  • We will review your request within 5 business days
  • We may ask for additional information or attempt to resolve issues
  • If approved, refund will be processed within 10 business days
  • Refund will be issued to original payment method
  • Your license will be deactivated immediately
  • You must uninstall the Plugin

5. Partial Refunds

We do not offer partial refunds or pro-rated refunds for unused time. The annual license is priced as a complete package.

6. Refund After Trial Abuse

If we detect that you:

  • Used the free trial extensively without purchasing
  • Repeatedly request refunds (pattern of abuse)
  • Created a project and then requested a refund
  • Used the Plugin for a short-term project then requested a refund

We reserve the right to deny the refund and ban your account.

7. Renewal Refunds

  • Licenses do not auto-renew, so accidental renewal is not possible
  • Renewal purchases are subject to the same 30-day guarantee
  • No refunds for renewal purchases after 30 days

8. Chargebacks and Disputes

Please contact us before initiating a chargeback.

  • We will work with you to resolve any issues
  • Chargebacks may result in account termination
  • Fraudulent chargebacks will be reported and pursued legally
  • Your license will be immediately revoked upon chargeback

9. Technical Requirements for Refunds

Refunds for technical issues require that your system meets:

  • WordPress 5.0 or higher
  • PHP 7.4 or higher
  • Valid Google API key
  • Standard WordPress hosting environment
  • Compatible theme (most themes work)

If your system doesn’t meet requirements, refunds may not be granted.

10. Force Majeure

We are not responsible for refunds related to:

  • Google API service interruptions
  • Internet connectivity issues
  • Server failures beyond our control
  • Third-party service disruptions

11. Refund Timeline

  • Request received: Within 30 days of purchase
  • Review period: 5 business days
  • Processing time: 10 business days after approval
  • Bank processing: 5-10 business days (depends on your bank)
  • Total time: Up to 25 business days from request to account credit

12. What Happens After Refund

  • Your license is immediately deactivated
  • Access to updates and support ends
  • You must uninstall the Plugin
  • You may not use the Plugin after refund
  • Your account may be closed
  • Future purchases may be restricted

13. Refund Exceptions

We reserve the right to deny refunds for:

  • Violations of our Terms of Service
  • Abusive or fraudulent behavior
  • Multiple refund requests (pattern of abuse)
  • Use of cracked or pirated versions
  • Attempts to circumvent license restrictions

14. Questions About Refunds

If you have questions about our refund policy or want to request a refund, contact us at: [Your Email]

15. Fair Use Notice

This refund policy is designed to protect honest customers while preventing abuse. We review all refund requests individually and reserve the right to refuse refunds that appear fraudulent or abusive.

Bottom Line: Try the free trial first. If you purchase and have legitimate technical issues within 30 days, we’ll refund you. But API costs, change of mind, and abuse are not covered.